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This incredibly adaptable product, although a traditional IT service management system, works perfectly for managing wider service management and delivering clients’ operational businesses with its ‘out of the box’ capabilities, inherent customisability and analytics engine. The use of Remedy flashboards, dashboards and Business Objects as the analytics reporting engine also provides a powerful suite of real-time management information tools to understand business status across multiple sites.
As a true enterprise framework solution, Remedy allows us to integrate applications with it which support clients’ inbound and outbound work processes. We also utilise Remedy’s multi-tenancy architecture to allow completely different business functions to co-reside on the same instance whilst preserving security and data integrity. This has proved to be an extremely cost-effective way of deploying software functionality for clients’ operations.
To find out more about the great things AiM has been doing with Remedy implementations, transformations, development, support and upgrades, call us on 08448 040653, or email us at firstname.lastname@example.org.
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