BMC Remedy Service Management Cloud (formerly Remedy onDemand)

BMC Remedy Service Management Cloud (formerly Remedy onDemand)

Transforming service delivery in the cloud

BMC Service Management Cloud delivers the same powerful enterprise service management capabilities of Remedy ITSM in a cloud-based solution,  with maintenance-free agility, security and performance you require from the cloud.

  • Deliver the agility your business  requires with an extensible cloud ITSM platform that is easy to upgrade and maintain
  • Outsource administration and infrastructure requirements for cost-effective service management
  • Keep your business  current and running the latest solution features via automatic updates
  • Manage risk with the security features and performance SLAs your enterprise requires
  • Create new services quickly and easily for any line of business directly from the cloud.

BMC Service Management Cloud provides all the benefits of the #1 market leading Remedy ITSM suite in a cloud-based solution with anytime, anywhere access  to self-service service desk, change and release management, asset and service level management tools, and more. Start with out-of-the-box applications or customise your own IT processes with drag-and-drop ease. Set up a self-service portal with a virtual service agent helping your end users. Mobilise your IT support staff with native incident and approval applications.

In this fast paced world, business needs and risks can change almost on a daily basis. Service Management Cloud offers unparalleled bi-directional portability. You can move from on-premise to on-demand, or on-demand to on-premise seamlessly based on your business requirements. This flexibility reduces your risk when it comes to selecting the cloud as your deployment model.

Service Management Cloud has all the benefits of the Cloud but the flexibility of a solution that is tailored to meet your needs. Our flexible upgrade process, our approach to personalised customisations, and our powerful integration capabilities provide a balance between capabilities and flexibility that enterprises need when operating in a hybrid cloud and on-premise environment.

Remedy onDemand is a subscription based service and a major benefit is that it comes with all the functional modules that are available in the toolset.

The main ITIL process lifecycles have been developed with focus on simplicity and intuitive operation for the user.  Processes are underpinned by workflows and ticket lifecycles that provide control and visibility.

For the on-premises solution, go to Remedy onPremise.

See also implementationstransformationdevelopmentsupportupgrades.