BMC Digital Workplace (formerly MyIT)

BMC Digital Workplace (formerly MyIT)

Next generation self-service with BMC Digital Workplace 

Digital Workplace is a modern self-service app that reduces IT friction, cuts support costs, and boosts customer satisfaction. Imagine the ease of formless IT, productivity of context-aware services, and freedom of social collaboration—and you have Digital Workplace.

Social IT: When you open Digital Workplace, it gives you a snapshot of your day, displaying your activities feed with upcoming appointments, pending requests, unresolved issues, and alerts from systems you use in your daily work.

Formless IT: No more forms, no more fuss. Instead of filling out a long form when you need help, simply write a short post saying what you need.

CrowdsourcedIT: Now everyone can help IT discover and manage the IT environment. Users can add assets to the location-aware floor maps with drag-and-drop ease.

Single service catalog: Eliminate catalog sprawl by presenting services from multiple business units including IT, HR and Facilities, in a single catalog.

App Store: Integration with BMC Digital Workplace Catalog which allows IT departments to aggregate, manage, deliver and track hardware, software and services from multiple cloud-based and on-premise sources.

Integration: Easy to integrate into leading industry services and platforms such as Microsoft Office 365, Microsoft Azure, Amazon Web Services (AWS)

Take a closer look

  • Deflect routine help desk calls to decrease the cost of high-priority tickets by 33%.
  • Cut IT-related downtime by 25% by connecting business users to IT services anywhere, anytime, on any device.
  • Find more time and resources for critical IT transformation projects.
  • Native iOS, Android apps enables usage anytime and anywhere.
  • Combine Digital Workplace and Remedy with SmartIT to set a new service desk standard for the for the modern workplace.

See also implementations, transformation, development, support, upgrades.