BMC FootPrints Service Core

BMC FootPrints Service Core

IT service management for mid-size organisations

BMC FootPrints integrates IT service and asset management for end-to-end business services, and it’s easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT’s reputation with your business users.

  • Improve efficiencies by simplifying and automating routine tasks.
  • Reduce total cost of ownership by enabling users to resolve common issues on their own.
  • Improve satisfaction with an easy-to-use interface and mobile capabilities.
  • Maintain compliance as you document, record, and centralize IT tasks.
  • Create business value and reduce risk with better visibility into the IT environment.

IT service and asset management in one integrated solution

FootPrints Service Core improves user satisfaction and increases productivity to help your IT department deliver more value to your business.

Incident and problem management

Easily initiate, route, track, and manage incidents—no programming required.

Knowledge management

Create a searchable inventory of common issues and their resolutions.

Executive dashboards and business analytics

Increase uptime and compliance by instantly monitoring key metrics, including adherence to service level agreements (SLAs).

 

See also implementations, transformation, development, support, upgrades.