BMC Atrium Configuration Management Database (CMDB)

BMC Atrium Configuration Management Database (CMDB)

Create a central reference for IT infrastructure and services

BMC Atrium CMDB provides a complete, accurate, and up-to-date view of the people, technologies, and services that make up your business and IT environments. The benefits of ITIL® CMDB span your entire IT organisation—including service support, mainframe, and cloud—to give you complete control over the service lifecycle.

  • Increase efficiency and stability with a single source of reference for all your IT infrastructure and services.
  • Reduce costs by automating tasks that previously required manual intervention.
  • Minimise IT risks with better understanding of change dependencies.
  • Operate services with clear insight into all parameters.
  • Enable seamless integration between support and operations processes.

Unify data and processes across IT

Widelyrecognised as the industry’s leading ITIL®-based configuration management database, Atrium CMDB pulls data from multiple sources to support automation, visualisation, and business-aligned decision making throughout the organisation. A rich, centralised representation of services—including those that bridge IT disciplines—helps you plan, deliver, operate, govern, and assign priorities to business services.

Service request management

Improve satisfaction and reduce costs by presenting standardised service offerings in terms your customers understand.

Cloud lifecycle management

Consistently deploy applications and business services to the right devices, at the right time, every time.

Service desk

Better prioritise incidents and problems based on business requirements.

Change management

Schedule changes based on business requirements, and understand the hidden dependencies that may increase the risks associated with any given change.

Performance management

Isolate application problems, and use detailed forensic information to resolve issues quickly.

Event and impact management

Correlate infrastructure events with business services to identify the potential business impacts of a system outage.

Asset management

Understand how assets support a particular business service, so you can budget based on business needs and charge those costs back to the business.

 

See also implementations, transformation, development, support, upgrades.