IT Service Management

IT Service Management

IT service management is a generic framework for optimising the delivery of cost-effective IT services through best practice leading to better business quality and user satisfaction.

IT service management comprises a number of complementary disciplines and processes which work together to achieve three fundamental objectives in an organisation:

  • Effective management of the quality and quantity of delivered IT services
  • Improved communications between the IT team and customers
  • Provision of value for money IT.

IT service management represents a move from a system/ infrastructure based approach to a business-focused service culture.  Good IT service management, therefore, is the key to unlocking IT benefit potential and delivering true customer satisfaction.

AiM provides a full range of services in IT service management.  Our highly qualified team are experts in the ITIL® best practice (IT Infrastructure Library), FITS (ITIL® in schools), MOF (Microsoft Operations Framework) and ISO20000 IT service management standard, and will help you decide the best way to improve your service management provisioning.  Services include:

  • Benchmarking current status of IT service management
  • Adopting or improving any or all IT service management disciplines ITIL® v2
  • Implementing a full lifecycle IT service culture (ITIL® v3)
  • Achieving ITIL® and/or ISO20000 compliance
  • Evaluating and recommending suitable support tools, metric regimes and management reporting systems
  • Procuring service partners, insource or outsource certain aspects of your infrastructure or delivery organisation
  • Improving service introduction for projects.

Go to itSMF Website           Go to ISM Website