Case Study

BMC Remedy: More than just ITSM

All change at leading BPO provider

When a leading BPO service provider asked us to help improve productivity by 15% and achieve significant cost savings, it was clear that some radical innovations would be required through operational process re-engineering, systems implementation and people change.

The core enabler of transformation would be a new work management toolset, which provided a common, collaborative platform deployed across HQ and 9 regional service centres – including off-shore – where straight-through processing and automation could be maximised.   This tool…

More Case Studies...

Latest News

GDPR comes into force

Friday 25th May 2018, and GDPR is now upon us.  There has been a huge amount written in the media...

10 days till GDPR: Are you ready?

The GDPR (General Data Protection Regulation) deadline has never been so close: EU organisations have 10 days left to ensure...

Threat Hunting – read the latest comprehensive research

Security threats are on the rise.  Gain more insight into the state of threat hunting in Security Operation Centres (SOCs)...

More News...

Featured Content

Business Continuity Software

In today’s global business environment it is essential that Business Continuity solutions are globally available, can be used and managed seamlessly across international borders, and encompasses internally recognised standards that can be supported across the globe. RecoveryPlanner provides a unique set of product functionality along with international presence.

To read more about RecoveryPlanner, click here.

 

 

More Featured Content..