BMC Remedyforce warms up for Winter ’17

BMC Remedyforce warms up for Winter ’17

The BMC Remedyforce Winter ’17 Release is coming soon! A more modern user interface for the Remedyforce Console is now available when upgrading to version 20.17.01, in addition to great new features. Here’s a sneak peek of what this release offers:

 

Remedyforce Console:

-          More contemporary user interface and Console forms

-          New Incidents and Service Requests in the Remedyforce Console list view can be highlighted

-          Remedyforce list view columns can be customised

-          The Salesforce sidebar on the Remedyforce Console can be hidden

-          “Assign to me” option for Incidents and Service Requests

-          SmartView button on the Remedyforce Console forms

-          Activity Feed option on the Remedyforce Console forms

-          Enhancements to the type ahead functionality

-          Display of the full name for the Client ID Field

 

 

Self Service:

-          Self Service 3.0 (previously Self Service – BETA)

-          Embedded videos in Knowledge Articles

 

 

CMDB:

-          Reconciliation Rules for CMDB records – BETA

 

 

Discovery:

-          Remedyforce Discovery enhancements

 

SmartSync:

-          SmartSync – BETA enhancements

 

More on Remedyforce.