BMC Remedyforce front end warms up for Winter ’17

BMC Remedyforce front end warms up for Winter ’17

The BMC Remedyforce Winter ’17 Release is coming soon! A more modern user interface for the Remedyforce Console is now available when upgrading to version 20.17.01, in addition to great new features. Here’s a sneak peek of what this release offers:

 

Remedyforce Console:

–          More contemporary user interface and Console forms

–          New Incidents and Service Requests in the Remedyforce Console list view can be highlighted

–          Remedyforce list view columns can be customised

–          The Salesforce sidebar on the Remedyforce Console can be hidden

–          “Assign to me” option for Incidents and Service Requests

–          SmartView button on the Remedyforce Console forms

–          Activity Feed option on the Remedyforce Console forms

–          Enhancements to the type ahead functionality

–          Display of the full name for the Client ID Field

 

 

Self Service:

–          Self Service 3.0 (previously Self Service – BETA)

–          Embedded videos in Knowledge Articles

 

 

CMDB:

–          Reconciliation Rules for CMDB records – BETA

 

 

Discovery:

–          Remedyforce Discovery enhancements

 

SmartSync:

–          SmartSync – BETA enhancements

 

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