IT Service Management

IT Service Management

IT Service Management and toolset implementations are important change projects for any organisation, impacting people, processes and systems.  Experience shows that selecting the right tool to support current and future needs is critical.  But success is also measured in terms of how well the tool is deployed and IT teams enrolled.

Only by getting all these factors right will an implementation deliver the desired results and benefits to the IT department users and business end-users of the services.

Thus, a tool selection process is not just about the tool, but also about the deployment partner – one who will work closely with the organisation’s teams, understanding their needs, balancing ITIL best practice with practical considerations and providing pre-defined templates, KPIs and foundation data to allow the organisation to implement speedily.

We implement, transform, develop, support and upgrade the full suite of Remedy ITSM products: