Technical Service Desk

If you have a managed ICT service pack with us, our award winning Technical Service Desk is your first point of call for reporting problems or service requests. The service desk provides a range of ITIL/FITS service management disciplines for the effective and efficient delivery of services.  Disciplines include incident management, problem management, configuration management, change management, software control and SLA management.   The service desk provides guaranteed hours of cover.

You can telephone or email us, or raise a request through the service desk website.  Highly trained analysts will handle your call and provide remote support over the telephone or through our web-based remote control system where you have a working internet connection.  If the matter cannot be resolved remotely then it will be escalated to our team of specialist 2nd level support engineers to fix.

An out-of-hours contact number for emergencies is also available to clients who have subscribed to our disaster recovery service.

If you would like to find out more about our ICT managed services click here.