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 Our ICT Managed Services provide options for all sizes of organisation and schools, who want to transfer their ICT network support to an external team of experienced ICT professionals. We support both PCs and Mac platforms using leading edge ICT support and diagnostic tools.
Managed Services means that we provide you with a fully integrated ‘one-stop-shop’ for all your ICT support needs. Our services provide a number of support solutions and performance targets ensuring that you get the greatest benefit from your ICT, whilst at the same time protecting your work and operations. Remote support and on-site visits are provided.
We offer three standard service packs:
 Silver –provides a basic range of services which ensure your ICT runs smoothly and efficiently, and is fixed promptly when it goes wrong by remote support. A solid entry level package Gold - provides a wider range of services which give full support and a response time to match, and cover most ICT changes and additions. This service pack includes one preventative maintenance system health-check visit each year
 Platinum - provides a comprehensive range of support services which ensure that each aspect of your ICT is covered within the one price. Included are two preventative maintenance system health-check visits each year
We can also specially tailor a service pack to the specific needs of your organisation. Or if you prefer we can offer on-site full-time or part-time interim network/system support professionals.
Service activities comprise:
- Moves & changes
- Problem fixing & administration, including a dedicated Service Desk
- Data back-up & off-site storage
- Data recovery & restoration
- Procurement & removal of old equipment in accordance with EU/WEEE demands.
These services can also be supplemented by a number of add-on options which reduce even more ICT downtime, as well as the uncertainty and the cost arising from getting a qualified support service at very short notice. The add-on services comprise workstation ‘hot swaps’, remote laptop support, spares and consumables provision, theft and damage insurance, ‘pay as you use’ support, ad hoc lease of non-PC/Mac hardware, data encryption and ICT disaster recovery.
Access to your managed service is handled by our award winning Technical Service Desk. Click here for more details.
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